Terms and Conditions

1.1 These General Terms and Conditions for the sale of goods and services of the seller (hereinafter also "Terms") regulate contractual relations and all relations within which the Terms have been referred to, between the seller and natural persons who are in a contractual or similar relationship to the seller in the position of buyer, customer of goods, products, or services or person making acts aimed at creating a contractual relationship with the seller (hereinafter "buyer") through: (i) the seller's online store; and/or (ii) through communication with authorized representatives of the seller at any of the seller's premises.

1.2 The Terms do not apply to cases where the person intending to purchase goods or services from the seller is a legal entity or a natural person acting when ordering goods within their business activities or within their independent professional activity.

1.3 When these Terms refer to goods, the Terms mean gift vouchers that the seller sells through its website and at its premises, as well as other souvenir items offered by the seller at its premises.

1.4 Provisions deviating from the Terms may be agreed upon in the purchase agreement. Deviating agreements in the purchase agreement take precedence over the provisions of the Terms.

1.5 The provisions of the Terms are an integral part of the purchase agreement. The purchase agreement and Terms are prepared in Czech language. The purchase agreement may be concluded in Czech language, unless the buyer and seller agree otherwise.

1.6 The seller may change or supplement the wording of the Terms. The company hereby reserves the right to change and/or update the wording of the Terms by publishing the current wording of the Terms on the company's website www.thrillpark.cz.

2.1 Based on filling in the necessary data and information in the registration form of the seller's reservation system on the seller's website, the buyer can order goods and services (hereinafter "registration form").

2.2 When filling out the registration form on the seller's website and when ordering goods and services, the buyer is obliged to provide all data correctly and truthfully. The buyer is obliged to update the data provided in the registration form in case of any changes.

2.3 The buyer acknowledges that the registration form in the THRILL PARK web interface may not be available continuously, especially due to necessary maintenance of the seller's hardware and software equipment.

3.1 All presentation of goods and services placed on the THRILL PARK web interface is of an informative nature and the seller is not obliged to conclude a purchase agreement regarding these goods or services.

3.2 The THRILL PARK web interface contains information about goods and services, including prices of individual goods and services and related costs. Prices of goods and services are stated including value added tax and all related fees.

3.3 Prices of goods remain valid for the period they are displayed on the THRILL PARK web interface. This information is binding except for obvious errors.

3.4 To order goods/reserve a service, the buyer fills out an order form on the THRILL PARK web interface.

3.5 Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer entered into the order.

3.6 The seller is always entitled, depending on the nature of the order (quantity of goods, amount of purchase price, expected transport costs), to ask the buyer for additional confirmation of the order (for example, in writing or by telephone). If the buyer does not receive confirmation and order to the buyer's electronic address within 3 hours of placing the order, the buyer is obliged to contact the seller and ask for additional confirmation of the order (for example, in writing or by telephone).

3.7 The contractual relationship between the seller and the buyer arises upon delivery of acceptance of the order (acceptance), which is sent by the seller to the buyer by electronic mail to the buyer's electronic mail address. The provision of article 14.2 below is not affected by this.

3.8 The buyer agrees to the use of remote communication means when concluding the purchase agreement. The costs incurred by the buyer when using remote communication means in connection with concluding the purchase agreement (internet connection costs, telephone call costs, etc.) are paid by the buyer himself.

3.9 When ordering a gift voucher, the buyer is entitled to order this gift voucher either in electronic form (will receive a gift voucher in PDF format with a unique reservation code, which is filled into the reservation form at the time of creating the reservation. The buyer also has the option to choose the variant of sending a printed gift voucher to the specified postal address for an additional fee.

3.10 In the event that the buyer reserves the relevant service (experience) at the chosen time/chosen seller's premises/with the chosen number of players and subsequently, based on the buyer's decision, there is a change in the number of players (as a result of which there is a reduction in the final purchase price in the given case), any overpayment arising on the buyer's side will be refunded to the buyer. The buyer is entitled to cancel or change his reservation up to 3 hours before the reserved time.

3.11 In the event that the buyer reserves the relevant service (experience) at the chosen time/chosen premises/with the chosen number of players and subsequently, based on the decision of the buyer or anyone in his team, there is a change in the number of players/change of the chosen game/change of the chosen date (as a result of which there is an increase in the final purchase price in the given case), the buyer is obliged to pay the resulting underpayment to the seller before starting the relevant game.

3.12 In case of booking a date for the relevant service (experience) on the seller's booking system, the buyer is obliged to pay for the service on site in cash or by payment card. The seller may require payment of part of the purchase price as a deposit. This deposit must be paid through the payment gateway on the THRILL PARK website. In the case of ordering a gift voucher service on the THRILL PARK website, the buyer is also obliged to pay the entire amount through the payment gateway.

3.13 The buyer is obliged to arrive at the seller's premises at the venue of the chosen service (game) specified in the informative email/SMS sent by the seller.

3.14 Late arrivals for a reserved service (more than 10 minutes after the reserved time) are not permitted. In case of buyer's delay longer than 10 minutes after the start time of the relevant service (game), the time necessary to complete the experience begins to run regardless of the participant's presence and without the right to refund the purchase price or part thereof. In case the participant is delayed, he may be allowed to enter the experience at an alternative time according to time possibilities, all at the sole discretion of the company's employees or management.

3.15 The seller reserves the right to cancel any reservation in exceptional cases and propose an alternative date.

4.1 Gift vouchers issued and sold by the seller are bearer vouchers within the meaning of Section 1939 of the Civil Code.

4.2 Unless otherwise stated on the gift voucher, the gift voucher is valid for twelve months from the date of issue.

4.3 The gift voucher cannot be combined with any other discounts or promotions announced by the seller.

5.1 The buyer may pay the seller the price of goods/services and any costs associated with delivery of goods under the purchase agreement in the following ways: a) in case of personal collection of the order/personal visit and use of the service by the buyer at any of the seller's premises; ♣ in cash at the seller's premises; ♣ cashlessly by payment card at the seller's premises; b) cashlessly by transfer to the seller's account no.: 2001406992/2010, maintained at Fio banka, a.s. (hereinafter "seller's account");

5.2 Together with the purchase price, the buyer (in case of ordering a gift voucher) is obliged to pay the seller also any costs associated with packaging and costs of delivery of goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes costs associated with delivery of goods.

5.3 In case of cash payment, the purchase price is due upon receipt of goods. In case of cashless payment, the purchase price is due within three (3) days from the conclusion of the purchase agreement.

5.4 In case of cashless payment, the buyer is obliged to pay the purchase price of goods together with the variable payment symbol. In case of cashless payment, the buyer's obligation to pay the purchase price is fulfilled at the moment of crediting the relevant amount to the seller's account. The order is processed only after crediting the relevant amount to the seller's account.

5.5 The seller is entitled, especially in case the buyer does not provide additional confirmation of the order, to require payment of the entire purchase price before sending the goods to the buyer. The provision of Section 2119 paragraph 1 of the Civil Code does not apply.

5.6 Any discounts on the price of goods/services provided by the seller to the buyer cannot be combined with each other.

5.7 If it is customary in business practice or if it is stipulated by generally binding legal regulations, the seller will issue a tax document - invoice/receipt to the buyer regarding payments made under the purchase agreement. The seller is a VAT payer. In case of delivery through a carrier, the seller will issue a tax document - invoice/receipt after receiving the order and deliver it to the buyer by email. In case of delivery through personal collection at the seller's premises, the seller will issue a tax document - invoice/receipt after payment of the goods price and hand it over together with the goods.

6.1 Rights and obligations of contracting parties regarding rights from defective performance are governed by relevant generally binding legal regulations (especially provisions of Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on consumer protection, as amended).

6.2 Rights from defective performance are exercised by the buyer with the seller at the address of his premises THRILL PARK, Thrilling Ventures s.r.o., Provaznická 11, Prague 1. In case of personal collection at one of the seller's premises, then directly at this premises.

6.3 Additional rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaints procedure.

7.1 The buyer acquires ownership of goods offered by the seller by paying the entire purchase price of the goods.

7.2 The seller is not bound by any codes of conduct in relation to the buyer within the meaning of Section 1826 paragraph 1 letter e) of the Civil Code.

7.3 The Czech Trade Inspection Authority is competent for out-of-court resolution of consumer disputes arising from the purchase agreement, with registered office Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, website: http://www.coi.cz.

7.4 The seller is authorized to sell goods based on a trade license. Trade control is carried out within its competence by the relevant trade office. The Office for Personal Data Protection exercises supervision over the area of personal data protection. The Czech Trade Inspection Authority exercises supervision over compliance with Act No. 634/1992 Coll., on consumer protection, as amended, among other things within a defined scope.

7.5 The buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765 paragraph 2 of the Civil Code.

8.1 The buyer agrees to receive information related to goods, services or business of the seller to the buyer's electronic address and further agrees to receive commercial messages from the seller to the buyer's electronic address.

8.2 The buyer agrees to store so-called cookies on his computer. In case it is possible to make a purchase on the website and fulfill the seller's obligations from the purchase agreement without storing so-called cookies on the buyer's computer, the buyer may revoke the consent according to the previous sentence at any time.

8.3 These websites use cookies in order to better respond to the needs of individual users and ensure efficient operation. In order to provide you with better and more personalized services, we need to remember and store information about how you use our websites.

8.4 What cookies do we use and why? Among the cookies we use are so-called necessary cookies that allow you to browse our websites and use their functions. We also use so-called functional cookies that store information about your choices when browsing websites.

8.5 How can you control cookies? By visiting these websites, you agree that cookies may be placed on your computer or device. However, you can control and manage these files in several ways using most web browsers.

9.1 An essential condition for the buyer's participation in any service (experience) operated by the seller is unconditional compliance with all safety and operational rules, not only by the buyer, but by all participants who enter into a contractual relationship with the Company based on their reservation of the relevant experience made by the buyer, or by any third party based on an agreement or instruction from the buyer or a reservation made for the benefit of the buyer (hereinafter also referred to as "participant"). The participant hereby agrees that if they do not comply with safety and operational rules and instructions of the operator of the relevant experience, they may be excluded from the seller's premises based on the decision of the operator or management of the Company without entitlement to refund of the paid purchase price or part thereof.

9.2 Before entering the respective attraction, the participant is obliged to sign a declaration confirming that they have been familiarized with all safety and operational rules and undertakes to comply with them ("participant declaration"). Without signing the participant declaration, it will not be possible to admit the respective participant to the reserved attraction.

9.3 The participant participates in the selected experience at their own risk and responsibility.

9.4 Entertainment attractions operated by the seller contain exciting and to some extent stressful or scary elements and situations. These elements and situations are part of the game and the given story, and none of the participants will get into a truly dangerous situation during the escape game. During each game, participants will be visually and acoustically monitored by an experienced operator of the given game.

9.5 If any participant has problems with any type of heart disease or other similar illness (such as epilepsy), this participant should inform the operator of the given escape game about this fact and consider their participation in the game with regard to their health condition and possible complications arising from it. It always applies that each participant participates in the escape game based on their own decision and at their own risk.

9.6 Any participant who behaves undisciplined during the experience and/or spoils other participants' enjoyment of the game or otherwise restricts other participants during the game may be excluded based on the operator's decision, without entitlement to refund of the paid purchase price or part thereof. If any participant intentionally damages equipment and/or facilities of the escape game, they are liable for the damage caused and will be excluded from the game based on the operator's decision, without entitlement to refund of the paid purchase price or part thereof. The Company accepts occasional and exceptional damage to equipment and facilities within normal wear and tear.

9.7 If any participant shows signs of intoxication or intoxication by any addictive substance, they will not be admitted to any of the seller's premises, based on the decision of the operator or management of the Company. Furthermore, the Company reserves the right to refuse entry to anyone who, based on the discretion of the operator or management of the Company, appears unsuitable to complete the escape game for health/safety/operational reasons.

9.8 Participants are not allowed to enter the seller's premises with any weapons or other dangerous objects that are capable of endangering the health or safety of other participants or Company employees. Smoking is strictly prohibited in any of the seller's premises or in their immediate vicinity. For security reasons, a participant may be asked to present the contents of their personal luggage for inspection to determine whether they contain weapons or any of the above-mentioned dangerous objects or weapons capable of endangering the safety and health of Company employees or other participants.

9.9 Participants are required to store their personal items and any valuables in lockable boxes located at the reception of the premises. The Company is not liable for damage, loss or theft of personal belongings or valuables that are not placed in lockable boxes.

9.10 Participation in experiences is not recommended for persons under 15 years of age. Participants under 15 years of age must be accompanied by a parent or other adult representative of the minor participant throughout the entire duration of the game.

10.1 Any photography or creation of other audiovisual recordings in any attraction of the seller is strictly prohibited. It is also prohibited to use mobile phones, tablets and other computing equipment in attractions. Violation of this prohibition is punished by immediate termination of the game without entitlement to refund of the purchase price or part thereof.

11.1 During the provision of its services, the seller will make every effort to meet expectations and fulfill all wishes of the buyer and all participants. In any case, however, it applies that the seller will not be responsible for outages or inability to provide its services and fulfill its obligations in cases of "force majeure" that the seller could not expect or reasonably prevent, especially (but not exclusively) floods, fire, natural disaster, strikes, war, terrorist attack, uprising, etc.

11.2 The seller is not responsible for any delays or outages of operation on websites caused by cases of "force majeure", as well as outages of telecommunication services, IT network outages or related matters. Likewise, the seller is not responsible for malfunction/incorrect setting of the buyer's electronic address to which order confirmation is delivered according to article 3.5 of these Terms.

11.3 The seller's websites may contain links to resources and information of third parties and their websites. These links may be used at the discretion of users of the seller's websites, but in no case do they imply any consent or opinion of the seller with the content of these pages, as well as other information or advertising banners and links used on these third-party pages.

11.4 The seller is not responsible for any damage, lost profit or costs arising in connection with the use of the seller's websites and/or the impossibility of their temporary use.

11.5 The seller is not responsible for the activity and possible outages or limitations of banking systems serving payment systems and payment gateways connected to the seller's reservation system.

11.6 In any case of the seller's liability towards the buyer, the amount of the seller's liability is limited to the amount of the purchase price paid by the buyer for goods purchased by the buyer/use of services offered by the seller.

12.1 In case of purchase of a gift voucher, goods are delivered to the buyer's electronic address after receipt of payment. Upon request, it is possible to collect the purchased voucher at the seller's premises.

12.2 The buyer does not incur any additional costs related to delivery.

Is there something wrong with the goods or services provided? You can file a complaint with the seller in the following ways:

15.1 If the relationship established by the purchase agreement contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect consumer rights arising from generally binding legal regulations.

15.2 Should any provision of the Terms become or be found invalid or ineffective, instead of the invalid provisions, a provision whose meaning most closely approximates the invalid provision shall take effect. The invalidity or ineffectiveness of one provision of the Terms does not affect the validity of other provisions of the Terms.

15.3 The purchase agreement including the Terms is archived by the seller in electronic form and is not accessible.

15.4 The appendix to the Terms consists of a sample form for withdrawal from the purchase agreement.

In Prague on 25.5.2025